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Bringing together public service leaders, Public Service Data Live explored how public servants from all relevant disciplines and roles can improve how data is used across government.

14 September 2023

All times provided are local (London, BST)

08:30 – 09:00


09:00 – 09:05


09:05 – 09:35

Fireside chat: How the UK can become a world-leading civil service in the use of data in government

  • Simon Case
    Cabinet Secretary and Head of the Civil Service
  • Alison Pritchard
    Deputy National Statistician and Director General Data Capability, Office for National Statistics

09:35 – 09:50

Keynote address

  • Megan Lee Devlin
    Chief Executive, Central Digital and Data Office (Cabinet Office)

09:50 – 10:50

Making data sharing in the public sector happen

Sharing data is one of the key ways that public services can be revolutionised and personalised in the years ahead. Creating systems, policies and cultures where government data can be shared across organizational boundaries can unlock better integration across areas like healthcare, welfare and benefits and education. This session will provide insight from the civil servants who have led data integration in the public sector on the incentives, culture and security and risk management that is needed for better sharing – and the pitfalls to avoid.

Panel discussion followed by audience Q&A


  • Alison Pritchard
    Deputy National Statistician and Director General Data Capability, Office for National Statistics
  • Dominic Lague
    Deputy Director, Government Strategic Management Office, Cabinet Office
  • Bill Roberts
    Senior Partner, Government Data, TPXimpact
  • Sue Bateman
    Interim Chief Data Officer, Central Digital and Data Office, Cabinet Office

Knowledge Partner:

10:50 – 11:20

Refreshment break

11:20 – 11:50

Fireside chat: Data for procurement: making government a smart customer

Around one-third of the money that government spends is on procured goods and services – but contracting creates a challenge for government to be able to get the data that it needs to evaluate how well the contract performs.

This session will look at what data governments need to monitor the delivery of contracted goods and services, and the skills that procurement officials need to embed data analysis and evaluation in contracting in order to make them smarter customers.


Knowledge Partner:

11:50 – 12:50

Getting the right data to drive value from government spending

UK government departments spend more than £1 trillion in total every year – so even small percentage savings could provide large cash savings for public services.

This session will look at how government can evaluate the efficiency of spending, looking at what information is required to measure impact and how public sector organisations can work together to identify – and then spread – what works.

Panel discussion followed by audience Q&A


  • Catherine Hutchinson
    Head, Evaluation Task Force, Cabinet Office and HM Treasury
  • Fiona James
    Chief Digital Officer and Director Data Growth Office, National Statistics
  • Tuula Lybeck
    Project Director, Development and Digitization Project of Discretionary Governmental Grants, Ministry of Finance, Finland
  • Richard Price
    Director General, Performance, Strategy and Analysis, Ministry of Justice
  • Sian Thomas
    Chief Data Officer, Department for Business and Trade 

Big but not scary: How to use big data to shape government policy and delivery

Government departments and agencies collect large amounts of structured and unstructured data from both anonymised and aggregated sources.

Locked in that data are insights into the current and future performance of government that can be used to inform the development of public policies and evaluate the delivery of services.

However, it can be difficult for government organisations to exploit the power of their data repositories

This breakout session with knowledge partner AWS provides guidance to data-focused UK public servants on how they can use organisational data to spot and understand trends, and deliver better policy outcomes.

Subject matter experts will discuss why it’s important for government to collaborate and share data sets, and reveal best practice on how to collect, store, analyse and extract value from large data collections to drive better policies, improve delivery and ensure services are prepared for future demand.

Panel discussion followed by audience Q&A


  • Dr Ravinder Singh
    Modernising Technology Programme Manager, Central Digital and Data Office
  • Deepak Shukla
    Head, Data and Analytics Capabilities, Amazon Web Services
  • Ed Towers
    Head of Advanced Analytics and Data Science, Financial Conduct Authority
  • Aydin Sheibani
    Chief Data Officer, HM Revenue & Customs
  • Shruti Kohli
    Head, Data Science (Innovation), Innovation lab, Department for Work and Pensions

Knowledge Partner:

12:50 – 14:00

Lunch break

14:00 – 14:20

Keynote address


14:20 – 15:20

Rate and review: how data can create citizen-centric services

Public sector organisations collect large amounts of data about public service performance from citizens, but Global Government Forum research indicates that there is a decline in the use of this data to improve public services.

This session will look at how government departments and agencies can harness citizen insight, including how they can develop processes that integrate citizen and end-user feedback to boost trust in government.

Panel discussion followed by audience Q&A


Unlocking Cloud transformation and data estate modernisation: there’s a plug and playbook solution for that

The challenges the public sector faces are well documented, but because every stakeholder is different, there’s been passive acceptance of the outdated logic that independent silo solutions are the quickest option. This needs to change as in a time of increasing complexity and shrinking budgets, the only viable solution is improved efficiency. As Giles Hartwright, Interim UK Government CTO succinctly puts it: “We need to take a ‘product approach’; buy once, use many times.” Digital transformation and cloud-based solutions promote this efficiency but only if standardised across departments and deployed to provide optimisation not just consumption.

The road to unlocking cloud technology benefits can be daunting but this is where CCS suppliers Aitemology®, Liberatii and Tessell’s exciting new Cloud specialist partner solution can help. Their solution delivers control, flexibility, cost efficiency, value for money and operational effectiveness, allowing financial, human capital, and physical resources to be redeployed where required. Their aim is to standardise, simplify and streamline delivery across the public sector while supporting the unique nuances of each individual department.

This is your chance to see Aitemology®’s Cloud plug and playbook methodology up close, to hear from Liberatii on how cloud transformation can set organisations free from legacy database suppliers, and from Tessell on how to modernise, manage and secure your database infrastructure as you transform application platforms on cloud.

Join this session to find out:

  • The key milestones for every government transformation and how your organisation can make sure it passes every stage gate.
  • How to manage an end-to-end cloud migration in the public sector and the benefits of embracing the change.
  • How modern database services can help public sector organisations better understand their users and lead to better services.


Knowledge Partner:

15:20 – 15:40

Refreshment break

15:40 – 16:50

Unlocking insight from data to support decision making

Data needs to be used to inform the development of new policy ideas and initiatives. But civil servants often lack the knowledge, or the access and software, that allows them to unlock insight from the information that their department holds. This session will provide practical insight on how to use data in policymaking to meet cabinet secretary Simon Case’s ambition to get analysts from across government collaborating on shared problems.

Panel discussion followed by audience Q&A


  • Kamal Bal
    Director, Digital, Ministry of Justice
  • Sean Heshmat
    Head of Data and AI, Global Growth Markets, Cognizant
  • Alex Longden
    Head, Data Strategy and Standards, Ordnance Survey
  • Emma Gordon
    Director, ADR, United Kingdom Economic and Social Research Council
  • Albert King
    Chief Data Officer, Digital & Security, NHS National Services Scotland

Knowledge partner

16:50 – 17:00

Summary and thanks

17:00 – 18:15

Networking reception

Round table discussions

As part of the event and additionally to the core agenda, we curated a series of roundtable discussions for senior leaders to explore specific topics with colleagues from across government and the public service. The roundtables provided an opportunity for leaders to exchange their views and experiences and hear from colleagues tackling similar issues.

11:00 – 12:00

How to unlock unseen insights from government data

Governments hold an incredibly large amount of data – but that does not mean they are always able to make the most of it. Indeed, the sheer volume of information held in departments and agencies makes it difficult to uncover the actionable insights.
However, the data contains intelligence that can help provide better public services, and the most innovative public service organisations are working to both unlock and act on it.
This roundtable session at Public Service Data Live, hosted with knowledge partner Qlik, will bring together data experts to discuss how government organisations can make best use of the data that they collect, and we would like to invite you to join this session.
This session will discuss how public services can use data analytics to uncover, in the famous words of Donald Rumsfeld, what they don’t know they don’t know – and learn how finding out has helped empower frontline staff and closed the gaps between data, insights and action.

Together, we will discuss:

  • How public servants can use data to help understand the problems they face.
  • How data insights can be made more accessible for civil servants at all levels.
  • How government spending and finance data can be used to deliver more for less and help meet the Treasury’s public sector productivity targets.
  • How government can ensure data remains secure as insights as shared across different public sector organisations.

This session will provide insight on data can be used to improve delivery for both public servants and citizens, and we hope you will be able to join us.

Supported by:

How to get the public sector ready for artificial intelligence

The use of artificial intelligence could potentially transform public services, with governments examining uses that range from automating back-office activities such as finance and HR to improving public services by using AI to inform future regulatory policy.

However, governments need to ensure that their data is ready and accessible to be used for AI insight. Public sector organisations also need to develop both the technical, and policy-level, understanding of how AI can be used to help solve the problems they face.

This roundtable session at Public Service Data Live, led by knowledge partner Hitachi Solutions, brings together public sector data experts to share how artificial intelligence can be deployed, and what needs to happen to harness technological advances and make the most of the opportunity.

Together, we will discuss the opportunities and areas of consideration for public sector organisations currently using or preparing to use artificial intelligence in the delivery of public services.

This roundtable session is a chance to share insight, collaborate and learn from partners and colleagues. We hope you will be able to join us.

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Using real time data to improve government delivery

Data is everywhere in government, as departments collect large amounts of information from many different sources.

Much of this information could be used to improve public services if it was made available to policymakers. But this insight can be lost if it takes too long to analyse the information, and data can go out of date quickly in a fast-changing and uncertain world.

To address this, many government organisations are looking to embed real time information into their decision making.

This roundtable session at Public Service Data Live, hosted with knowledge partner KBR, will bring together those involved in data storage and analysis across different organisations to discuss the benefits of this approach, and insights on how it can be done.

We would like to invite you to take part in this session, which will look at:

  • Lessons from how real time data is used in government.
  • How policies can be developed to make the most of up-to-date data.
  • What technology is needed to make the most of up-to-the moment intelligence.

This roundtable will provide insight on how real time data can help improve delivery across the public service.

Supported by

The National Data Strategy: what’s been done, and what is still to do

In December 2020, the government launched its National Data Strategy with the aim of improving data use in government to boost productivity, create new businesses and jobs, improve public services and position the UK as the forerunner of the next wave of innovation.

The strategy sets out five key missions for improving the use of data both in government and beyond, focused on: unlocking the value of data across the economy; securing a pro-growth and trusted data regime; transforming government’s use of data to drive efficiency and improve public services; ensuring the security and resilience of the infrastructure on which data relies; and championing the international flow of data.

Nearly three years on, this roundtable session in partnership with knowledge partner NetApp will bring together civil servants involved in developing and implementing the National Data Strategy to discuss how it was developed and the progress that has been made in implementing it, and we would like to invite you to join the conversation.

Together, we will discuss:

  • The key pillars underpinning the data strategy.
  • The progress made on realising the five national missions that to better take advantage of the opportunities that data offers.
  • The skills that are needed – both in government and across the wider population – to realise the potential of data in the modern economy.

This roundtable will be an exciting opportunity to discuss the progress in using data to not just improve the work of government, but to also utilise its benefits across the wider economy and society, and I hope you will be able to join.

Supported by

13:00 – 14:00

Bored of dashboards? Using data to measure the effectiveness of government

Governments hold an incredibly large amount of data, but that does not mean they are always able to make the most of it. Indeed, the sheer volume of information held in departments and agencies makes it difficult to uncover the actionable insights into performance – and work out what to do.

Many government organisations, from the NHS to the Ministry of Justice, produce data in dashboards that are intended to provide at-a-glance insight on how key government services are performing for the public, and many other organisations use them to provide internal insights.

However, these dashboards do not always provide the insight that is needed to drive action. The most innovative public service organisations are therefore working on how to both unlock the data – and act on it.

This session, supported by knowledge partner CTS, will look at the benefits of developing dashboards for public services. The session will look at how data can be gathered and shared, and how public sector organisations can use the data to uncover insight that can improve public services.

Together, we will discuss:

  • How public sector organisations can create dashboards bring together different sources of data to illustrate performance
  • How cloud technology can improve the way that government organisations collate and analyse data.
  • The insights that can be unlocked from bringing together different data sources across the public sector.
  • The lessons learned from dashboards that have – and have not – worked on how organisations should use them.
  • What other alternatives to dashboards can be utilised to enable timely actions and insights.
  • How public sector organizations can overcome common challenges and the limitations that data silos provide.
  • How challenges presented by robust data security can be overcome.

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Generating insight: how artificial intelligence can be used to identify efficiencies in government

Governments around the world, including in the UK, are exploring the potential of artificial intelligence. From developing virtual assistants for government services, many administrations are examining the benefits that AI could unlock in the delivery of public services.

Generative artificial intelligence offers further potential. One ‘use–case’ showing early benefits is code re-engineering for legacy migration programmes. Large language models can review and comment thousands of lines of computer code and successfully simplify programs that have often been developed on a piecemeal basis over decades.

However, the potential benefits go much further. Using generative AI to identify and define business logic and hierarchy across disparate systems could uncover potential for business processes in government departments to be simplified, leading to reduced workloads for civil servants, and easier-to-navigate services.

This roundtable at Public Service Data Live, in partnership with knowledge partner Deloitte, will provide an opportunity for senior leaders to discuss and share insight into the ways in which government can collaborate to use the power of generative AI to improve productivity.

In this session, we will discuss:

  • How departments can host, manage & scale private large language models on their existing data and infrastructure, and the implications on their workforce
  • The potential for government departments on how to use generative AI to improve the processes and systems that underpin public services.
  • How generative AI could be used to access and summarise information across multiple cross government systems
  • The potential for generative AI to produce on-demand step-by-step guides to government services

This session will be a chance to find out about the potential of generative AI in government, how departments and agencies are deploying the technology now, and how it could help you in future.

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Improving data architecture to unlock better public services

Government departments collect so much data that could be used to inform and improve the delivery of modern public services. However, too often this information is trapped in legacy systems, or collected in a way that makes it inaccessible.
This roundtable session hosted with knowledge partner Cognizant at Public Service Data Live will bring together leaders from across the UK public sector organisations to discuss the benefits of better data interoperability and supporting architecture to meet government’s data-driven collaboration objectives, and we would like to invite you to join this session.

Together, we will delve deeper into:

  • The opportunity – and constraints – around better data storage, sharing and integration across government.
  • How government organisations can make data easy to access, manage, analyse and deploy to meet data interoperability needs across departments.
  • The ‘build’ vs ‘buy’ vs ‘combined’ approach – key considerations and information to make the right decisions towards effective data utilisation.
  • The role of adaptable and flexible data frameworks underpinned by privacy and security principles and the importance of collaborative policies and common standards across public sector organisations.

This session will provide insight on how government departments can use data to inform both policymaking and operational delivery and we hope you will be able to join us.

Supported by

Picking the right data: how to decide the data you need to keep, ensuring correct governance and compliance

Government departments and agencies need to work out what data they have, what to keep and how to use it.

How they handle data directly relates to questions including data management and – ultimately – to citizen trust in how government looks after data. Data governance and compliance are essential bedrocks for good government.

This session, hosted with knowledge partner Veritas Technologies, will look at how government departments and agencies can determine what data they have, where it is, how to ‘take care’ of it and how to share it – safely – across government.

  • The best strategies for identifying the data that is critical to your organisation, including the data that must be kept as part of government accountability and oversight.
  • How organisations should weigh up the costs and benefits of data management decisions.
  • How organisations can ensure they are optimise how they look after data.
  • How a more focused approach to data management can allow organisations to get the greatest insight from large quantities of information.

This session will provide insight on how government departments and agencies can focus on the data they need to keep and remove the data that is no longer required.

We hope you will be able to join us.

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